Question 1

How long do you deliver the cookie making machine ?

Accepted Answer

- Delivery time is approximately 4 weeks after the order is placed and the mold design is approved.

Question 2

Which country do you manufacture ?

Accepted Answer

- We make our production in our factory in Turkey.Our sales office is in United States.

Question 3

Do your products have any warranty ?

Accepted Answer

Our prices include a 1-year warranty.

Question 4

Are you billing ?

Accepted Answer

Of course, after the payment is in the system, the invoice is automatically issued and sent to you.

Question 5

What is the capacity, weight and dimensions of the biscuit or cookie making machines ?

Accepted Answer

Model : Bismach Pro Automatic Biscuit Making Machine with Custom Mold

- Capacity: 100 kg / h
- Weight: 15 kg
- The size is 550 mm x 302 mm x 298 mm 
- Completely Electrical - 220 V : 24 V

Model : Bismach Manual Biscuit Making Machine with Custom Mold

- Capacity: 30 kg / h
- Weight: 10 kg
- The size is 245 mm x 275 mm x 505 mm 
- Manual

Question 6

What are the sizes of the patterns on the molds?

Accepted Answer

- Due to the working principle of our machine, we do not exceed 8 mm in thickness.
- We attach our mold dimensions below to help you decide on your design.

- Mold of Bismach Pro Automatic Biscuit Making Machine

- Mold of Bismach Manual Biscuit Making Machine

Question 7

Are the products insured during the shipping process ?

Accepted Answer

- Our products are manufacturer insured during the entire delivery process.

Question 8

How is the payment system ?

Accepted Answer

- We use Iyzıco for payment system.
Iyzıco has an infrastructure that protects buyer information.
Your card details cannot be viewed. The 's' in the https:/ section at the top left of the site means that the site is secure.

You can also make your payments directly to our bank accounts. The decision is entirely yours.

Question 9

What should we pay attention to before making a payment ?

Accepted Answer

1 - Make sure you have a Master card or Visa .
2 - Make sure your card is open for international spending .
3 - Make sure you have enough balance on your card . 
4 - Make sure you write your card information and address correctly.

If you are still having trouble making a payment, we recommend that you contact your bank.

Question 10

Can we pay with Paypal ?

Accepted Answer

- We are currently using stripe , PayPal will be active in the near future .

Question 11

Do you have social media accounts ?

Accepted Answer

- You can easily follow us on, Instagram, Youtube at the bottom of our website.

Question 12

What is included in the price ?

Accepted Answer

- Our prices include 1 custom mold(Your Design) , 1 year warranty.

Question 13

Is there a refund ?

Accepted Answer

- The machine can be changed immediately in case of any technical malfunction or broken or injured.

Question 14

Can you send to all countries ?

Accepted Answer

- We can ship our machines all over the world with our shipping option.

Question 15

How is the repair service after any breakdown ?

Accepted Answer

We have agreements with national air cargo companies.It is unlikely that you will encounter a problem for a long time.However, if you encounter it again, we take delivery of your machine from you and maintain it within 1 week and send it back to you.

There is no charge for any service under the warranty.

FAQs